Phone and E-Mail Tech Support Included For 1 Year (starts at delivery date of system listed on invoice)
You can get Tech Support for your Revolution Systems computer by calling 319-821-0822 or by e-mailing us at support@rev-sys.com - we will need your system model, purchasers name, and purchase date when providing any included Tech Support or Warranty Services.
Warranty and Returns
Revolution Systems warrants to the original purchaser that any Revolution System branded hardware will be free of defects in workmanship and materials for the applicable limited warranty period set forth in your packing slip or invoice, which is measured from the date of delivery. Importantly, this limited product warranty does not cover:
non-Revolution Systems branded hardware products and accessories e.g., monitors, speakers, printers, portable devices, etc.; software, including the operating system and software as well as any third party software; product that has been damaged by actions that are beyond Revolution Systems' control, including for example, impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster, war, strike, lockout, epidemic, destruction of production facilities, riot, insurrection, or material unavailability; product that has been damaged through misuse, abuse or mishandling, including without limitation the unauthorized modification of the system as a whole or any individual component, and/or the attachment of peripheral devices; product for which Revolution Systems has not received payment; or paint or finish.
During your applicable limited product warranty period, if a covered product is proven to be defective in workmanship or materials, Revolution Systems will, at its option: (1) replace or repair the defective component; or (2) replace the product with a comparable product. Replacement parts will be new or serviceably used, comparable in function and performance to the original part or product, and warranted for the longer of fourteen days or the remainder of the warranty period. Replacement products may be refurbished, and are warranted for the longer of fourteen days or the remainder of the applicable limited warranty period. Any additional purchases or upgrades will not extend this limited product warranty.
If we determine that the problem with the product is not covered by the limited product warranty, we will inform you of alternative solutions that may be available to you on a fee-for-service basis.
IMPORTANT NOTE: Before you ship product to us or before you replace a part, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.
All notebook displays use TFT technology, manufactured according to high industry standards, to guarantee trouble-free personal computing. Nevertheless, your display may have cosmetic imperfections that appear as small bright or dark spots. This is common to all LCD displays and cannot be avoided by any of our models. These imperfections are caused by one or more defective pixels or sub-pixels. Revolution Systems follows the common bad pixel policy from the industry.
